Shipping & Refund Policy

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

UPS

USPS

FedEX

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

We offer free shipping within the United States

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Refunds/Exchanges

Please contact us if you feel you would like a refund or exchange on your purchase. We will work through all requests on a case-by-case basis.

You may contact us by filling out our contact form, giving us a call at (833) 261-6834 Or emailing us at soothesleepsystems@gmail.com

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.